FAQ

If you are a subscriber of Money Map Press, read through our frequently asked questions to learn more about our services.

Q: How Can I change My Username/Password?

A: You can change your login information by emailing us at customerservice@moneymappressinfo.com or calling us at 888-384-8339 or 1.443.353.4519.

Q: How Do I access the Special Reports?

A: As a new or existing customer, you have access to all the reports for the service(s) to which you are subscribed. Please log onto www.moneymappress.com. Once you log in, select the newsletter or trading service to which you are subscribed from the list on the right hand side of the screen. When the next page loads, find the green “Quicklinks” box in the center of the page and select “Research Reports.” That will take you to a full list of available reports for that service.

Q: What do I do if my Newsletter or Research Reports won’t load?

A: If you are having trouble downloading the PDF version of the reports and issues, you may want to update your Adobe software. It’s free and safe to use. To download Adobe, click this link: get.adobe.com/reader. We also provide a HTML-friendly version of most of our publications for your convenience, which you can find on the same website with the PDF version.

Q: How can I Update my Contact Information?

A: You can change your contact information by logging in to http://moneymappress.com and clicking the green “Manage Your Account” link at the top right of any page. You will be directed to your account management page, where you can update your password and mailing address. If you prefer to get some help, you can also email us at customerservice@moneymappressinfo.com or call us at 888-384-8339.

Q: When will I receive my first issue?

A: If you are a Money Map Report or Energy Advantage subscriber, your first mailed issue will be delivered within a month after your subscription start date. You will receive your first email alerts within about one week.

Q: When does my subscription expire?

A: You can check the status of your current subscription by contacting customer service at customerservice@moneymappressinfo.com or by calling 888-384-8339. We will send renewal notifications to you unless you ask not to be notified. If your subscription is on automatic renewal, we will send you a reminder email about a month before we renew your subscription.

Q: I am not receiving mail/email from you. What do I do?

A: If you are not receiving mailed issues, please call 888-384-8339 or email us at customerservice@moneymappressinfo.com. Keep in mind, only Money Map Report and Energy Advantage are mailed via USPS mail. If you are having trouble receiving emails from us, follow these directions to make sure your email provider is not flagging our emails as spam: Whitelist Us.

Q: I have a question for Keith, Kent, or another editor; how do I get in touch with them?

A: We appreciate your constructive feedback and questions regarding our services. We rely on your feedback to better serve our customers.

Please send any comments or questions to Customer Service by emailingcustomerservice@moneymappressinfo.com so that they can be forwarded to the appropriate person.

Please note, however, that while we are happy to assist you, securities and commodities regulations prohibit us from answering any questions that may require a response that might be deemed personal investment advice. Because of these regulations, our editors are unable answer subscriber questions personally. While our editors will often address a question from a subscriber in an alert or newsletter, this is no guarantee that your question will be answered. We will, however, do our best to respond to every email we receive.

Q: Where can I find a broker?

A: Money Map Press is not a broker, dealer, or licensed investment advisor. We are a publisher and are prohibited from providing individual investment advice. As a courtesy to our subscribers, we provide a list of brokers on our website. No person or company on that list should be considered as permitted to engage in rendering personalized investment, legal, or other professional advice as an agent of Money Map Press. Money Map Press does not receive any compensation for these services. Additionally, any individual services rendered to Money Map Press by the companies listed are considered completely separate from and outside the scope of services offered by Money Map Press. Any contact and resulting relationship is strictly between you and the company.

Q: How much money should I invest?

A: We get this question a lot, and it’s impossible to answer, because every investor’s objectives and risk tolerance are different.

The short answer: That’s entirely up to you and your broker.

In general, we do recommend two risk management principles: 1) following a “position sizing” discipline that works for you and 2) using trailing stops to protect your principal and your profits. Beyond that, we can’t offer any advice about how much to invest in any position.

One rule of thumb you may want to follow is to make certain you don’t have any more than 2% of your risk capital exposed to any single investment (unless specifically advised by the editor).  Studies show that this helps keep risk down to palatable levels, while still allowing you to build a diversified risk portfolio capable of stellar performance over time.

When your 2% max investment is combined with a 25% trailing stop, you should never lose more than 0.5% of the value of your total portfolio on any one play. Let’s say you have $100,000 to invest. The max you would put into any position is $2,000. And with a 25% trailing stop, the most you could ever lose in that play is $500 (1/200th of your total).

When it comes to controlling risk and position sizing, there are many rules, but one trumps them all… don’t play the game if you don’t have the cash to back it up.

Note: The Securities and Exchange Commission regulates the financial publication industry. Due to regulations enforced by this agency, we are prohibited from providing our customers with personalized investment advice. Because we are financial journalists – not advisors or brokers – newsletters and investment advisories should never be interpreted as personalized investment advice. Any decisions related to investment amounts should be left entirely up to you and your broker.

Q: Where can I learn about Options Trading?

A: Since some of our publications either deal exclusively with options trading or contain the occasional option recommendation, we have put together a primer on options trading that you can download here. Please keep in mind that this should not be interpreted as personalized investment advice and is for educational purposes only.

Q. What types of trades can I expect from this service?

A. The Nova-X portfolio focuses on the best technology stocks from a wide net of sub-sectors including mobile, internet, biotech, computing software and hardware, cloud and big data just to name a few . Trades will be long positions broken into two groups: “Core Holdings and Strategic Growth.” Core Holdings will include mid to large cap growth stocks (and the occasional ETF) designed to provide a solid base. However, our primary focus will be on Strategic Growth stocks from small, under-the-radar companies designed to appreciate rapidly over the next 12 months or more.

Q. How should I allocate my portfolio funds to the recommendations made in this service?

A. Nova-X doesn’t recommend investing specific amounts of money or percentages into portfolio positions. Each recommendation comes with enormous profit potential, so you are encouraged to perform your own due diligence in determining how to allocate investment funds.

Q. What do I do if I miss an alert?

A. If you believe that you have not received an alert in your e-mail, your first step should be to check the Money Map Press website. Look for the name of the service you subscribe to, and within its individual page, there will be a link to “Alerts” or “Alert Archives.” This list includes every e-mail alert sent under the given publication, organized by date. If you have missed one or more alerts listed on the archives, contact the Customer Service department at 855.509.6600. You may also need to update the spam-blocking filter on your e-mail settings. Click here to learn how: http://moneymappress.com/whitelist-us/

Q. I cannot find a recommended stock in the online portfolio. What should I do?

A. As soon as a recommendation is made by one of our editors, the pick will appear in the online portfolio. If it has been more than 24 hours and you can’t find it in the portfolio, contact us at research@moneymappress.com or 855.509.6600 to find out if the recommendation is still active. If a stop-loss was recommended and triggered, then the position will automatically close and be removed from the portfolio of open positions.

Q. How do I know the status of a recommendation as “buy,” “sell” or “hold?”

A. Each online portfolio has a column for “Comments,” which the editors use to differentiate from “buy” and “hold” positions. A “sell” would be moved to the closed portfolio. If you have any questions, call the research team at 855.509.6600 or email them at research@moneymappress.com.

Q. What do I do if I am having difficulty trading on a recommendation?

A. The Money Map Press Research team is available to answer your questions regarding trade recommendations. Just call 855.509.6600 or email research@moneymappress.com.

Q. Who can I call for assistance with account-related questions?

A.Money Map Press has a dedicated group of customer service representatives available from 8:00a.m. – 5:00p.m., Monday-Friday, Eastern Time, to assist you with any account-related issues you may be having. This would include changing your password, updating account information, or simply making sure that you are receiving email alerts. Customer service can be reached at novaxreport@MoneyMapPressInfo.com or 855.509.6600.

Q. What is the difference between a trailing stop and a calendar stop?

A. Stops have long been considered among the best tools in the investor’s toolbox. We use these to protect our investments from crashes. A “trailing stop” follows the high price from inception. If we buy XYZ stock for $10.00 and set a trailing stop of 25%, then the initial stop will be $7.50. Should the security drop below $7.50 without increasing above $10.00, our stop will be triggered and the position will be closed. However, if the security moves to, say, $16.00, our trailing stop will rise to $12.00 (25% below the high price), and if the security drops to $12.00, the position is closed.
Sometimes we will recommend placing a calendar stop. Rather than following the price, a calendar stop simply determines how long we will hold the position before closing it.

Q. My broker does not recognize the ticker symbol you have provided me. What do I do?

A. If your are having difficulty finding one of our ticker symbols through your broker, your first step should be to call your broker’s customer service department and list for them the name and ticker symbol of the security or option that you are attempting to trade. This should solve this issue. However, if you continue to have difficulty, call the research team at Money Map Press at (855.509.6600) or email research@moneymappress.com.

Q. What is meant when a company is “yielding?”

A. Dividend yield is the amount of dividends paid out annually by that company. If ABC company and XYZ company each pay a total $2 in annual dividends, and ABC trades for $20 and XYZ for $10, then ABC’s yield will be 10.00% and XYZ’s yield will be 20.00%.

Q. What is a “free trade?”

A. When one of our positions doubles, our editors often recommend a “free trade.” That’s when we sell half of our position and lift any stop protection and allow our profits to ride the market. For example: if we buy 100 shares of ABC at $10 (a $1,000 position), and three months later, ABC is trading for $20, we will sell 50 shares at $20 ($1,000) and maintain 50 shares valued at $1,000 in our position.

Q. What does “enter a lowball order” mean?

A. To maximize profitability on a position, an editor will often recommend “entering a lowball order” or “entering a limit order” at a price that is lower than the current price. This means that the recommendation is to place an order with your broker to buy at the moment the security or option drops to the desired price. So if XYZ stock is trading at $12.00 and the recommendation is to “enter a lowball order of $10.00 GTC,” you will place an order to buy under $10.00, and the order is good ’til canceled (GTC). As soon as XYZ dips below $10.00, your order will be filled at the number of shares specified.

My question is not listed here.

If you cannot find your question, feel free to send it here: Novaxreport@MoneyMapPressInfo.com